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Terms & Conditions

Commitment

At Wai Sup we use the most advanced materials and revolutionary technologies to create the strongest, lightest most durable Stand Up Paddleboards at Extremely Affordable Prices

Warranty

At Wai Sup we make every effort to produce the highest quality products. We strive to use the best materials and newest technologies in the industry. During our manufacturing process every board and paddle are individually inspected to ensure top quality products before being shipped.

We cannot guarantee against damage or breakage during shipping. Your Wai Sup product is under warranty to be free of defects in materials and workmanship of no more then 60 days from date of purchase. Warranty extends to original purchaser only.

If any product is damaged please contact office with following info: Sales receipt, pictures of damaged product and packaging material.

If it is found to have been a manufacturing fault the product will be replaced or store credit will be given. If there is damage during shipping please do not except package. Do not sign for package until you have done a thorough inspection of your board or other products. If there is damage during shipping please take pictures  and make note of the damage with the delivery driver. Refuse Board and have the delivery driver return with the board. Notify WAI SUP and we will send you a new Board.

 

Please refer to Care and Maintenance Tips to protect your board.